Site Visit Request Form – Carrier Enterprise South Texas Technical Support

Please read before completing this site visit request form

IMPORTANT: Prior to scheduling a site visit an effort must be made to resolve the problem by the dealer’s service technician/service manager by visiting the site and gathering the necessary diagnostic information. The dealer’s technician must telephone the Carrier/Bryant Distributor Service Representative at 1-877-574-0172 Option 3 from the jobsite and describe the problem in detail. The service technician must perform the steps that the Distributor Service Representative requests during telephone call.

Name *

First

Last

Email *

Fee

There is a $300.00 per system fee for any jobsite visit requested. For those Customers who have charge accounts with CE, a purchase order (PO) will need to be issued in the amount of $300.00 per system at the time of scheduling the site visit or job inspection. COD Customers will need to contact a store, or call Customer Service and pre-pay the $300.00 per system fee for the site visit in advance of scheduling, and will need to provide the invoice number when requesting the site visit.

Tech Support Contact – Are you already working with a technician? Please select from the list below to reach out to them directly. *

If you have been working with a specific technical support representative on this job select their name from the list below. If not select “Group”.

Dealer information

Company Name *

Company 6 Digit Account Number *

Customers without an account number use account #991122

Service Manager Name *

Service Manager Phone Number *

Service Manager Email *

Has your company's Service Manager visited this jobsite? *

Technical Support Case# *

Job Site Information

Jobsite – Customer Name *

Jobsite Address *

Address Line 1

Address Line 2

City

State

Zip Code

Equipment Information

Outdoor Unit/Package Unit Model Number *

Indoor Furnace/Fan Coil Unit Model Number *

Indoor Evaporator Coil Model Number

Thermostat or Control Brand

Thermostat Startup Date

Outdoor Unit/Package Unit Serial Number *

Indoor Furnace/Fan Coil Serial Number *

Indoor Evaporator Coil Serial Number

Thermostat Model

If Infinity/Evolution, Software Version

Outdoor Unit/Package Unit Startup Date *

Indoor Furnace/Fan Coil Startup Date *

Indoor Evaporator Coil Startup Date

Thermostat Serial

Description of problem *

Scheduling Options

IMPORTANT! Dealer Service Manager and/or Owner must be present during any and all job site visits. A technician with all necessary tools and proper technical expertise must also be present as we provide diagnostic assistance ONLY!

If the dealer service manager or owner is not present the site visit fee will not be refunded regardless of findings.

Preferred date and time you would like to schedule the visit. *

Date

Time

Alternate date and time you would like to schedule the visit. *

Date

Time

We will try to accomodate the requested times as best as possible, but may not be avialable due to prior commitments.

Failure of the Technician and Service Manager to appear within 30 minutes of the scheduled time will result in forfeiture of the site visit fee(s) and the visit will require rescheduling.

Rescheduling for a future time or date without a minimum of 24 hours notice will require the site visit fee(s) to be paid again.

Purchase order for the site visit. *

Provide a number or reference text here for billing even if your account is a cash account. This will provide a reference number for this request.

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