How it works and answers for frequently asked questions:

Getting Started

Important First Step! – Before you register, reserve or purchase your training, obtain your USER ID and password at 

If the participant already has a USER ID & password, this step can be skipped, and move onto registering for classes.

Each attendee must be registered with an individual email — one log-in per person.

You must access the class with the same email you used to register on the site.

You cannot use general company emails, such as “”.

Team Member feature – see the bottom of the page to learn how your company can input and manage all trainees using this system.

Registration deadline: You must register by 3 pm at least two business days (Mon-Fri) prior to the start of a class.

Completing a class: You must attend the entire class (including both days of a 2-day class) and pass a quiz to receive the course credit and certificate.

Mandatory Quiz: At the completion of each event the associated quiz must be completed, by signing back into your account and pass a 20-question quiz on a computer or mobile device.

You must score at least 90% to pass. You can re-take the quiz as many times as you need to achieve a passing score.

Certificates of Completion
You can download your course completion certificate from the “My Account” page of this website.

Types of Courses Offered

Virtual (Zoom Meeting)
In addition to the individual viewing option, you can now involve multiple employees in group training sessions (with a large screen in a training room, for example). In this case, your company can use one Zoom meeting link.

Each participant still needs to:
a) register at
b) sign back into his account and take the quiz at the end of the class

Only those originally registered for the webinar can take the quiz and receive credit. Substitutes cannot be accepted the day of class.

Don’t know your login credentials? First, try resetting your password from the site. If needed, feel free to reach out to tech support to be ready for training day. Forgot my password

Zoom Accounts
You must have a Zoom account to access webinar content. To create a free account, go to: (Your Zoom email must match the individual email you used to create your training account.)

You will receive an individual class link specific to you. Do not forward the link. Anyone attempting to use another person’s link will not receive credit, as there will be no record of registration nor access to the quiz.

In-person – Once you reserve your seat at the desired location, you will receive a link to download course materials. Seats are limited.

Self-Study – For this self-paced option, you will receive all course material and pre-recorded videos of the live class presentation. You can start and complete the class at your convenience. You must complete the entire class and pass the quiz to receive credit.

NATE Credit
Be sure to add your NATE ID number to your profile in the “My Account” section of the website. Once you do, we will submit your CEUs to NATE on your behalf. All certificates include the NATE course ID for your records.

How to Register/Purchase a Course
To purchase an Event/Course for yourself, simply add it to your cart and checkout. Please remember to add an account #/PO for processing.

Continue to add as many courses as you like to your cart before completing purchase.

You must cancel a class by email at least two business days prior to the start of the class or you will be charged.

How to start your Zoom Meeting:

We recommend getting ready 15 minutes prior to the start time.

1) Sign in to your account.

2) Click on “Registered Zoom Meetings”

3) Click on the “Join via App” link to start the Zoom Meeting. If the event is not listed, contact tech support or who set the training up for you.

New! Team Members Feature

Are you a dealer principal, office administrator or service manager? If so, you can manage your employees’ participation in training through this new feature.

Your company can designate one Website Technician Manager. That person can purchase/register Event/Courses for other team members by:

1) Signing in to and going to his/her account dashboard.

2) Adding as many team members as desired.

Watch the video on how to ADD Team Members/Field Technicians

Each team member will receive a Welcome email with a User ID and a link to create a password.

Watch how to register Team Members/Field Technicians for Events and Courses.

3) Use the “Select Account” tool to access team members’ accounts and register them for Events/Courses.

What if your team member is already a registered USER of the site (i.e., has used the site before)? In that case, we will need to manually add the team member for you.

Please complete and submit the following form only if you received an alert with “your team members’ information is already in use”. We will reach out to you once we have added that USER to your Team.

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